Manage DNS records in Account Manager

Adding a CNAME Record 

To add a CNAME Record, follow these steps: 

1. Click the ADD RECORD button. A pop-up window will appear. 
2. On the Choose Type dropdown, select CNAME Record. 
3. On the Sub Domain field, the value depends on what domain (main domain or subdomain) you are pointing to the CNAME value: 
   • If the CNAME Record is for the main domain, just leave the Sub Domain field empty. 
   • If the CNAME Record is for the subdomain, enter the subdomain (www, blog, shop, etc.) in the Sub Domain field. 
   
   See the sample use cases for CNAME records below: 
    

   Use Case	Instructions
   You need to point the primary domain (yourdomain.com) to a CNAME (blog.cname.com).	Leave the Sub Domain field empty.  IMPORTANT. The empty Sub Domain field is equivalent to @ in some other providers. Putting @ is the same as empty.
   You need to point (www.yourdomain.com) to CNAME (blog.cname.com).	Enter www in the Sub Domain field.

4. On the Hostname field, enter the required CNAME value. 
5. Click SAVE RECORD. 
6. Wait for the new DNS record to work within 48 hours.

Adding an MX Record 

To add a new MX Record, follow these steps: 

1. Click the ADD RECORD button. A pop-up window will appear. 
2. On the Choose Type dropdown, select MX Record. 
3. On the Sub Domain field, the value depends on what domain (main domain or subdomain) you are pointing to the MX value: 
   • If the MX Record is for the main domain, just leave the Sub Domain field empty. 
   • If the MX Record is for the subdomain, enter the subdomain (www, blog, shop, etc.) in the Sub Domain field 
4. Select a Priority. The priority number depends on your email provider's requirements. 
5. On the Hostname field, enter the MX value. 
6. Click SAVE RECORD. 
7. Wait for the new DNS record to work within 48 hours. 

Adding a TXT Record 

Most of the time, the TXT record is used for domain verification, SPF, and DKIM. 

To add a new TXT Record, follow these steps: 

1. Click the ADD RECORD button. A pop-up window will appear. 
2. On the Choose Type dropdown, select TXT Record. 
3. On the Sub Domain field, the value depends on what domain (main domain or subdomain) you are pointing to the TXT value: 
   • If the TXT Record is for the main domain, just leave the Sub Domain field empty. 
   • If the TXT Record is for the subdomain, enter the subdomain (www, blog, shop, etc.) in the Sub Domain field 
4. On the Content field, enter the TXT value. 
5. Click SAVE RECORD. 
6. Wait for the new DNS record to work within 48 hours. 

Adding a CAA record 

To add a CAA record, follow these steps: 

1. Click the ADD RECORD button. A pop-up window will appear. 
2. On the Choose Type dropdown, select CAA Record. 
3. Select issue or issuewild on the Tag field. 
4. On the Flag field, select 0 or 128. 
5. On the Hostname field, enter the CAA value—the authorised Certificate Authority. 
6. Click UPDATE. 
7. Wait for the new DNS record to work within 48 hours.

Adding an SRV Record 

To add an SRV Record, follow these steps: 

1. Click the ADD RECORD button. A pop-up window will appear. 
2. On the Choose Type dropdown, select SRV Record. 
3. On the Sub Domain field, the value depends on the service and protocol value required by your host. It's the combination of the service and protocol value with underscore prefix and separated by a dot. See the sample use case below: 
   
    

   Use Case	Instructions
   Your hosting provider gives you the following service and protocol details for SRV.  Service: sipfederationtls  Protocol: tcp	Enter _sipfederationtls._tcp in the Sub Domain field.    IMPORTANT. The underscore (_) before the service and protocol value is required. They are separated with a dot (.) or full stop.

4. On the Priority field, enter the SRV priority number required by your host. 
5. On the Weight field, enter the SRV weight required by your host. 
6. On the Port field, enter the SRV port number provided by your host. 
7. On the Hostname field, enter the SRV value or target value. This is the SRV canonical hostname provided by your host. 
8. Click SAVE RECORD. 
9. Wait for the new DNS record to work within 48 hours.  .